How do I get my new prescriptions filled?	Where do I send my prescriptions?
I have an existing prescription; can I transfer it?	Can my doctor call in my new prescription?
How many refills can my doctor write for?	How long are my prescriptions good for?
When will I receive my medications?	Do I need a new prescription every time?
Do I have to fill out a form with every new prescription?	Where do I get my new member enrollment form?
How do I order additional forms?	Can I fax you my original prescription?
Where do I find my rx number?	Does my rx number ever change?
Can I phone in my refills?	Do you send my refills automatically?
I am going on an extended vacation, how will I get my medication?	If my prescription is out of refills, can you call my doctor?
Why didn't I receive my order all at the same time?	Who decides my copay?
What drugs are covered?	How do I pay my copay?
What if I have a question about my medication?	Do I pay for shipping?

How do I get my new prescriptions filled? If this is your first time ordering, fill out the new member enrollment form, include a check for your copay and your new prescriptions with the main participant's identification number on the back and mail to Integrated HMO Pharmacy Services - PO Box 369, Boys Town, NE 68010. If you've filled prescriptions with us before, no form is required. Simply write the identification number of the main participant on the back of the prescription and mail it to Integrated HMO Pharmacy Services - PO Box 369 Boys Town, NE 68010. If you don't have a credit card on file, please include a check for your copay. Top

Where do I send my prescriptions? Integrated HMO Pharmacy Services - PO Box 369 Boys Town, NE 68010. Top

I have an existing prescription; can I transfer it? As long as there are refills remaining, we will make every effort to transfer your existing prescription, however, you could experience delays. If it is possible, sending a new prescription is the quickest way to receive your medication, since we can begin processing immediately. To transfer an existing prescription to Integrated HMO Pharmacy, please contact the pharmacy staff at 1-800-633-7928 and a member of the pharmacy staff will provide you with further instructions. Top

Can my doctor call in my new prescription? Absolutely. Your doctor may call our toll-free number to call in a prescription. The only exception would be some controlled drugs. Some of these medications require a new original prescription. Top

How many refills can my doctor write for? If your prescription is written for at least a 90-day supply, your doctor may write for 3 refills, which will supply you for one year. Controlled drug prescriptions, however, can only be refilled once since they will expire 6 months from the day they are written. Top

How long are my prescriptions good for? Most prescriptions expire one year from the day they are written. Controlled drug prescriptions expire 6 months from the day they are written. Top

When will I receive my medications? Your order will be processed within 3-5 business days of receipt. Please allow 14-21 days from the date you mail your order until you get your medication. This allows for normal postal delivery time. When ordering refills, you may expedite your order by requesting refills by phone at 1-800-633-7928 or via the Internet at http://ihmo.pti-nps.com or via e-mail to IHMO@pti-nps.com. When ordering by phone or via Internet, you will need Visa or MasterCard for your copay.

Do I need a new prescription every time? If your prescription has refills remaining, you do not need a new prescription every time. It's a good idea to request that your doctor write your prescription for the maximum days supply plus three (3) refills. This should supply you for a year. (Exceptions would be controlled drug prescriptions, which cannot be refilled or expire six months from the day they are written.) Top

Do I have to fill out a form with every new prescription? No form is required with new prescriptions after the initial order. You just write the identification number of the main participant on the back of the prescription and mail it to Integrated HMO Pharmacy Services - PO Box 369 Boys Town, NE 68010 with your form of payment. Top

Where do I get my new member enrollment form? You may obtain a new member enrollment form from your Human Resources office at your place of business or, for your convenience, you may click on the link of this website to enroll electronically. Top

How do I order additional forms? You only need to fill out the enrollment form once. You do not need additional forms even for new prescriptions. The form you fill out with your initial order provides us with the health and insurance information we need on your family. Top

Can I fax you my original prescription? No. However, prescriptions may be faxed from the prescribing physician's office. Top

Where do I find my rx number? Your rx number can be found on your prescription reorder form, your invoice, or in the upper left hand corner of your medication bottle. Top

Does my rx number ever change? Your prescription is assigned a new rx number in one year or if you send a new prescription for the same medication, of if the dosage or directions on your medication change. Top

Can I phone in my refills? Absolutely. Have your rx numbers (found on your bottle or prescription reorder form) ready and then call 1-800-633-7928; or you may leave a message with the prescription refill center and your order will be processed. Top

Do you send my refills automatically? No. We don't assume that you will be continuing on this medication. You must mail in your prescription reorder form or a brief letter stating the rx numbers or the name of the medications that you need refilled. You may also call in your refill request to 1-800-633-7928 or via the Internet at http://ihmo.pti-nps.com or via e-mail to IHMO@pti-nps.com. Top

I am going on an extended vacation, how will I get my medication? Integrated HMO Pharmacy would be happy to ship to the address where you will be. Call 1-800-633-7928 when you are ready to reorder and tell the customer service representative where you would like medications sent. Top

If my prescription is out of refills, can you call my doctor? Yes. We will make every effort to obtain approval from your doctor to refill your medication. Please be aware that you may experience delays if we have difficulty contacting your doctor. Top

Why didn't I receive my order all at the same time? Most plans require that the member use between 65% and 75% of their last refill before they will allow us to refill that prescription. This could be why you received your order in two shipments. If it is too early to fill one of your prescriptions, you will be notified, and we will fill it on the earliest date allowed by your insurance provider. Top

Who decides my copay? Copay, as well as maximum days supply is decided by your plan sponsor or employer. Top

What drugs are covered? Integrated HMO Pharmacy does not determine what drugs are covered by your plan. If a situation occurs in which a drug is not covered, you will need to contact the National Pharmaceutical Services Customer Service Center at 1-800-546-5677 and will answer any drug coverage or copayment questions that you may have. Top

How do I pay my copay? You may pay by check or money order made payable to Integrated HMO Pharmacy Services or you may use Visa or MasterCard. Top

What if I have a question about my medication? Call 1-800-633-7928. A pharmacist will be happy to answer any question you have about your medication or for your convenience you may visit Ask The Pharmacist link on this website to e-mail your inquiry. Top

Do I pay for shipping? No. All orders are shipped courtesy of Integrated HMO Pharmacy Services through the US Postal Service or United Parcel Service. You may however select a special shipping method such as priority or overnight shipping at your expense.

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